1. Try the service and review the order
You can use the available free plan and test the supported tools before buying. Review the plan features, page and file limits, supported formats, selected duration, coupon conditions, and total amount shown by the selected payment provider before authorising payment. Keep your original PDF and check an output before relying on it for printing or dispatch.
2. Plan duration and cancellation
Paid plans are prepaid for the duration selected at checkout. The current checkout does not auto-renew and does not make recurring charges. Cancelling a plan from your dashboard ends plan access immediately. Cancellations of 1 or 3 month plans are not refundable. Cancelling a paid 6 or 12 month plan makes the unused plan balance eligible for a refund. We count each started calendar month as used, deduct the used months from the amount actually paid, then deduct a 10% processing fee from the unused balance. For example, if you cancel at the start of month 4, four months count as used and the refund is 90% of the remaining balance: two months on a six-month plan or eight months on a yearly plan. Within six months of payment, we request that calculated amount through the original payment provider. After that provider window, cancellation still ends access immediately and creates a support request for manual processing of the same calculated amount. Provider and bank settlement times apply. If you simply stop using a plan without cancelling it, access remains available until the displayed expiry date. These conditions remain subject to any non-waivable statutory rights.
3. When to contact us about a refund
For a billing or technical issue other than the plan cancellation refunds described above, contact support within 7 calendar days after purchase if you believe one of these problems occurred:
- a payment was captured more than once for the same order or an amount different from the amount you authorised;
- payment was captured but the paid plan did not become active after the payment provider confirmed it; or
- a reproducible technical failure prevents the standard supported workflow described for your plan, and our support team cannot resolve it within 7 business days after receiving the information needed to reproduce it.
Please tell us what happened and provide the registered account email, plan, purchase date, and Razorpay order or payment reference. Never send a full card number, CVV, UPI PIN, password, or OTP. We may ask reasonable follow-up questions to verify the purchase or reproduce a technical issue. A refund is not automatic; we will review the facts, applicable law, and the evidence available.
4. How to submit and what happens next
Submit billing or technical requests through the contact page, selecting the billing category. We acknowledge consumer grievances within 48 hours, provide a copy of the complaint as recorded, and redress them within one month of receipt. If we need information to assess a claim, we will explain what is missing.
If we approve a refund, we initiate it to the original payment method where supported and send or provide the available reference. The payment provider and your bank control the final settlement time; it may take additional banking days to appear. If a payment remains pending or fails, first check its status with the provider and then contact us with the reference.
5. Free plans, statutory rights, and disputes
Free plan use is not a paid purchase and therefore has no purchase price to refund. The policy does not restrict your right to raise a payment dispute with your bank or payment provider, or to seek a remedy from a competent consumer forum. Any term that conflicts with a non-waivable right will be applied only to the extent the law permits.
Operator and grievance contact
The service is provided under the LabelCropTools name. Send privacy, billing, or other complaints through the contact page.
The operator should publish its verified legal name, principal business address, named grievance officer, grievance email, and grievance phone here. Use the contact page if you need to reach us.
Consumer grievances are acknowledged within 48 hours, a copy of the complaint as recorded is provided, and the grievance is redressed within one month of receipt, subject to applicable law. If we need more information, we will explain what is needed and keep you informed.